Servicing, Repairs and Preventative Maintenance Scheduling in Ostendo

Ostendo provides Service focused companies with a significant amount of flexibility in how to run their businesses including: multiple invoicing styles and options, task management, service scheduling, job bookings and advanced job costing.

Ostendo allows you to:

• Measure profitability of a contract
• Get Preventative Maintenance schedules right
• Be confident that every maintenance invoice is raised
• Easily track technicians and jobs
• Put Service Level Agreements (SLAs) into the computer
• Recall service history easily

Within Ostendo, each department can be given a daily capacity in hours and then reported on for labour capacity planning purposes.  When Ostendo is combined with a mobility solution we can provide an end-to-end solution for service related companies allowing for the computerisation of virtually all facets of your business.

• Links to customers for debtor information
• Links to service jobs to provide comprehensive service history
• Profitability reporting by service contract
• Any product sold can become a customer asset for servicing and warranty tracking
• Service contracts with periodic scheduled invoicing
• Automatically schedule preventive maintenance and create service jobs
• Automated notification to customers of upcoming scheduled service
• User-definable service event actions
• Engineer scheduling calendar
• Multiple rates applicable per contract
• Service Level Agreements including response alerts and escalation
• Create service tickets from customer email
• Mobile meter readings
• Complete sales and service history