Ostendo: Service and Maintenance

Servicing, Repairs and Preventative Maintenance Scheduling in Ostendo

Ostendo provides Service focused companies with a significant amount of flexibility in how to run their businesses including: multiple invoicing styles and options, task management, service scheduling, job bookings and advanced job costing.

Ostendo allows you to:

  • Measure profitability of a contract
  • Get Preventative Maintenance schedules right
  • Be confident that every maintenance invoice is raised
  • Easily track technicians and jobs
  • Put Service Level Agreements (SLAs) into the computer
  • Recall service history easily

Within Ostendo, each department can be given a daily capacity in hours and then reported on for labour capacity planning purposes.  When Ostendo is combined with a mobility solution we can provide an end-to-end solution for service related companies allowing for the computerisation of virtually all facets of your business.

  • Links to customers for debtor information
  • Links to service jobs to provide comprehensive service history
  • Profitability reporting by service contract
  • Any product sold can become a customer asset for servicing and warranty tracking
  • Service contracts with periodic scheduled invoicing
  • Automatically schedule preventive maintenance and create service jobs
  • Automated notification to customers of upcoming scheduled service
  • User-definable service event actions
  • Engineer scheduling calendar
  • Multiple rates applicable per contract
  • Service Level Agreements including response alerts and escalation
  • Create service tickets from customer email
  • Mobile meter readings
  • Complete sales and service history

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Harewood, Christchurch, New Zealand

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