Servicing, Repairs and Preventative Maintenance Sheduling in Ostendo
Ostendo provides Service focused companies with a significant amount of flexibility in how to run their businesses including: multiple invoicing styles and options, task management, service scheduling, job bookings and advanced job costing.
Ostendo allows you to:
- Measure profitability of a contract
- Get Preventative Maintenance schedules right
- Be confident that every maintenance invoice is raised
- Easily track technicians and jobs
- Put Service Level Agreements (SLAs) into the computer
- Recall service history easily
Within Ostendo, each department can be given a daily capacity in hours and then reported on for labour capacity planning purposes. When Ostendo is combined with a PDA mobility solution we can provide an end-to-end solution for service related companies allowing for the computerisation of virtually all facets of their business.
- Links to customers for debtor information
- Links to service jobs to provide comprehensive service history
- Any product sold can become a customer asset for servicing and warranty tracking
- Service contracts with periodic scheduled invoicing
- Profitability reporting by service contract
- Automated notification to customers of upcoming scheduled service
- User-definable service event actions
- Engineer scheduling calendar
- Multiple rates applicable per contract
- Service Level Agreements including response alerts and escalation
- Create service tickets from customer email
Please contact us for more information on the benefits Ostendo could provide to your Service, Repair or Preventative Maintenance company.